FAQs about how face ticket works

QR codes slow fans down because they have to search emails, open apps, adjust screen brightness, or figure out where to scan. With face recognition, entry is seamless. Fans just walk up, look at the camera, and smile to enter. One turnstile can process up to 21 people per minute.

Ticket touting happens largely because ticket bots buy tickets faster than humans and resell them on secondary markets. Requiring buyers to verify their account with an ID scan and selfie before purchase blocks bots and ensures fair ticketing.

Fans scan their identity document when purchasing a ticket, giving the club accurate fan data. This allows checks against the ban list to block ticket sales to banned individuals based on full name and date of birth. When tickets are linked to a fan’s face, they cannot be transferred to those on the ban list, preventing their entry. This strengthens security, and reduces losses from direct fines and stadium closures due to fan misconduct.

TruCrowd adheres strictly to GDPR regulations, ensuring data security and privacy. We employ encrypted storage solutions and process data only with user consent for facial authentication and data processing, maintaining personal information security.  

Face registration is user-initiated and consensual, with users accepting privacy terms before onboarding. It’s an opt-in process involving confirming the person’s presence and matching their face to an ID.

Face identification at the gate can also be consensual, allowing individuals who prefer not to use their face for identification. To achieve this, the face ticketing access area is clearly marked. Individuals entering are informed that their face may be compared to the database for identification. This area can be precisely limited using the face extraction algorithm settings, ensuring compliance with GDPR privacy standards.

While your face must be stored in a database for face ticketing service, we prioritize data security against potential hacker attacks. Our solution undergoes regular checks by ethical hackers to ensure the security of your private data.

In compliance with regulations, you can request the removal of your face from the ticket owner database at any time.

TruCrowd strictly adheres to legal standards for minors, obtaining appropriate parental consent.

TruCrowd guarantees continuous access with the face ticket, ensuring that fans can enjoy their event without interruption even if there are system issues.

While the service typically operates online, in the event of an internet service failure, the watchlist of individuals with tickets is also stored locally and accessible to the gate access control system.

Additionally, if there is a need to provide a valid alternative to the face ticket, our face recognition service is capable of recognizing and validating tickets using a QR code. This functionality is available from the same camera used for face recognition. Users simply need to display the QR code instead of their face.

Fans can conveniently access game and seat information in the confirmation email sent after verification and payment. Furthermore, at the moment of entry, a feedback display at the gate reminds fans about the location of their seats.

If a fan purchases a face ticket, it needs to be validated either with a selfie or through complete eKYC, which includes document scanning and a selfie. This validation can occur either before or after the purchase.

If one person purchases tickets for multiple individuals, each individual will receive a unique URL that directs them to the validation process, prompting them to validate their ticket with a selfie or undergo the full eKYC process, including document scanning.

For child tickets, a face scan is sufficient for ticket validation. Our face recognition algorithm also includes age estimation capability, which helps identify adults attempting to validate and use child tickets.