Process
The Fan Journey with Face Tickets Step-by-Step
1
Fan purchases tickets as always
TruCrowd face ticket solution integrates seamlessly with any existing ticketing system using a simple API. Imagine it’s just like a payment gateway during checkout – no disruption to your current process as fans skip tedious identity forms!
- Integrates with existing ticketing systems
- Well-documented REST API
2
Face registration & KYC
Before checkout, fans simply take a photo of their ID and a selfie. Our advanced technology, trusted by banks and governments, ensures smooth onboarding and detects fraud attempts.
- ID document scan (including authenticity check)
- Facial recognition (including capture quality check)
- Liveness detection (protects against fraud)
- Biometric duplicate check (prevents multiple purchases)
3
Identity engine
Once a ticket is linked to a fan’s face, their identity becomes readily available for identification at the stadium gate. Additionally, our engine facilitates secure face identification and duplicate check for existing ticket management systems, supporting different scenarios:
- Multiple ticket purchase
- Ticket transfer
- Ticket resale
- Tickets for minors
4
Ticketless biometric access control
At the entrance, our system quickly recognizes faces and matches them with the Identity Engine database. This lightning-fast identification, even with millions of faces, significantly speeds up entry and enhances fan comfort. Customizable settings allow you to precisely define the areas where facial recognition occurs.
- Powerful and quick face matching algorithms
- Customizable feedback screen notifications
- GDPR compliant
5
On top of existing access infrastructure
We integrate with your access control software through REST APIs, enhancing your gates with top-notch biometrics. Whether your gates have cameras or not, we help select and set up suitable cameras for your venue’s needs.
- Integration with existing access control systems using APIs
- Camera expertise and set-up support
- Support for biometric access control monitoring solutions
Integration and Support for Face Ticket & Biometric Access Control
Our solution boasts a modern software architecture and design, making integration a breeze. Well-documented REST APIs provide clear instructions for connection, while our exceptional technical support team is on hand to guide you every step of the way.
Additionally, we offer assistance with compatible camera setup, ensuring a seamless integration process from start to finish.
Compatibility
TruCrowd integrates with any ticketing service or access control system. Our extensive experience with over 600 projects translates to unparalleled expertise in integrating with various third-party software and hardware.
- Works with any online ticketing solution
- Compatible with any electronic access control solution
- Compatibility with industry-standard protocols Wiegand or RS232/485
Components
Face Registration & KYC
Run as a secure cloud service, it supports various ID documents and offers UI customizations for each ticket vendor. It verifies fan identity and captures high-quality facial data for future identification.
Cloud Matcher Service
This cloud-based component handles face matching and duplicate checks, supporting different ticket purchase and access scenarios.
Feedback Display at the Gate
A native Android application with a fully customizable user interface.
Benefits
Why should I adopt biometric access control and face ticket?
Face biometrics is revolutionizing the event industry. Governments increasingly require institutions to verify visitors, ensuring only authorized access. We believe biometric access control is the future. Implementing it now allows you to deliver an exceptional gameday experience to your fans.
By tying tickets to identity, all transfers and resales can occur exclusively under your control.
Preventing hooligans from entering stadiums, make the events safer and more family-friendly.
3x Faster Access
By verifying legal identity during purchase, fans can enjoy faster access and a smoother stadium experience.
Personalized Fan Experience
By connecting every purchase to specific individuals, we enable individually crafted fan experiences.
Secure & Quick Payments
By securely verifying your fans’ identities, other services such as face payments become instantly available.
- Why is TruCrowd’s biometric software better than dedicated biometric hardware?
- What hardware is needed for biometric access at stadium gates?
- Does biometric access control work offline?
- Will the solution work at the venue in darkness or with strong back sunlight?
- Can I implement biometric access control without turnstiles at my venue?
- What is the ROI of biometric access control for stadiums?
FAQs about biometric access control and Face Ticket
We bring you a deeper look into the performance, requirements and benefits of biometric access control.
Why is TruCrowd’s biometric software better than dedicated biometric hardware?
TruCrowd’s biometric software is superior to dedicated biometric hardware like Intelbras or Hikvision because it can seamlessly integrate with existing ticketing systems. Unlike hardware devices, which require raw faces to be loaded into the system, TruCrowd works with biometric templates, enhancing privacy and security. This reduces the risk of data breaches and complies with Data Protection Impact Assessments.
What hardware is needed for biometric access at stadium gates?
TruCrowd primarily focuses on biometric software that works with a wide range of Android devices. You can use your own tablets or smartphones, or we can supply our trusted option. We recommend devices running Android 8 or higher, with HD cameras, infrared for night games, IP65+ protection against weather, a 2.0 GHz CPU, and at least 3 GB of free space. This ensures smooth performance and allows biometric templates to be stored directly on the device for offline functionality.
Does biometric access control work offline?
Yes, our system can load biometric templates directly onto the scanning device, ensuring functionality even in low connectivity areas or during outages. This feature not only provides offline capability but also increases matching speed, reduces latency, and lowers costs.
Will the solution work at the venue in darkness or with strong back sunlight?
The face scanning application maintains high accuracy in challenging lighting conditions, and scanning devices also incorporate infrared light for improved performance. However, TruCrowd always recommends that event organizers take precautions to minimize these adverse conditions whenever possible.
Can I implement biometric access control without turnstiles at my venue?
Yes, you can still implement biometric access. We offer an Android application for scanning face tickets that can be downloaded onto handheld devices. Alternatively, we can supply you with floor-standing devices, which can be placed in front of entry corridors before games.
What is the ROI of biometric access control for stadiums?
The return on investment includes lower staff costs at gates by automating entry. This matters because clubs often face a shortage of stewards and qualified event staff. Biometric access control also brings fans inside the stadium up to three times faster. Earlier entry leads to higher spending per fan on food, drinks, and merchandise. On top of that, face ticket scanners can display sponsor logos or partner activations, opening up new opportunities for commercial revenue.
